No Credit Check :: News
SHARE

Share this news item!

NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices

NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices

NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The New South Wales (NSW) Government is taking robust measures to rectify years of unlawful merchant fee surcharges on customer transactions.
Despite ongoing legal concerns, these fees persisted for nearly a decade, a legacy of policy directives laid out by the former Liberal-National government.

During a review of the 2023-24 financial statements, the NSW Auditor-General highlighted the issue of unauthorized fee surcharges. The revelations were surprising, bringing the matter forcefully to the notice of the current administration.

For years, legal advice from the Crown Solicitor's Office, beginning in February 2016 through December 2022, consistently warned against the unlawful imposition of merchant fees by Service NSW. Despite such advice, over 92 million transactions incurred charges close to a whopping $144 million. The surcharges, conceptualized as cost recovery for transaction fees by payment providers, were initially sanctioned by NSW Treasury in 2012.

The spotlight is on mini transactions such as 30 cents for a driver's licence renewal, 29 cents for a marriage certificate, and a $1.92 fee to renew a small car registration. These seemingly small fees added up, creating a significant financial burden on the public.

With this information now public, the current government, led by the Minns Labor administration, has moved swiftly, creating a dedicated incident management taskforce to stem these unauthorized charges and to mitigate future occurrences.

Notably, customers affected by these charges are urged to register for updates regarding the government's corrective measures through Service NSW channels either online at the official website or via their service hotline.

The Ministers for Customer Service, Digital Government, and Finance, have sought an independent inquiry by requesting the NSW Ombudsman to investigate potential maladministration. The department's Secretary has also escalated the case to the Ombudsman and the Independent Commission Against Corruption, highlighting concerns over ignored legal advice.

A proactive approach by the new taskforce has successfully shut down over 80% of unlawful surcharges in Service NSW transactions and more than 90% of online payments. For now, all other remaining transaction fees, including those from in-person credit card terminals, are being rapidly phased out. To accommodate citizens, Service Centres are offering surcharge-free payment alternatives, such as cash payments.

Amid ongoing remedial undertakings, the NSW government has instructed all departments to audit their merchant fee practices by the end of November to ascertain legal oversight and compliance, echoing Minister for Finance Courtney Houssos’s comments: “Families, households, and businesses expect governments to act within the confines of the law.”

Minister Jihad Dib also emphasized the urgency, stating: “Our priority has been to halt these charges swiftly.” He underscored the ethical need for transparency regarding the past continuation of these fees despite the legal advisories.

 

Published:Monday, 4th Nov 2024
Author: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

BNK Banking Corporation Ventures into Structured Credit with Innovative Funding Platform
BNK Banking Corporation Ventures into Structured Credit with Innovative Funding Platform
22 Mar 2026: Paige Estritori
BNK Banking Corporation Limited (BNK) has announced its foray into structured finance by backing a syndicated senior secured warehouse facility. This strategic move enables a burgeoning Australian non-bank lender to access funding through a facility secured by high-quality receivables. BNK's acquisition of senior notes in this warehouse aligns with its broader strategy to establish a foothold in asset-backed lending and private credit. - read more
ASIC Raises Red Flags Over Practices in Australia's Private Lending Industry
ASIC Raises Red Flags Over Practices in Australia's Private Lending Industry
22 Mar 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has conducted a comprehensive review of the private lending sector, revealing significant concerns regarding inconsistent practices, unclear reporting, and potential risks to investors. This scrutiny comes in response to the rapid growth of private credit in Australia, which has expanded by 500% over the past decade, reaching approximately $200 billion in loans. - read more
Allied Credit Bolsters Market Presence with Acquisition of Macquarie's Car Loan Portfolio
Allied Credit Bolsters Market Presence with Acquisition of Macquarie's Car Loan Portfolio
22 Mar 2026: Paige Estritori
Allied Credit, a leading independent financier in Australia, has announced the acquisition of a $1.5 billion car loan and novated leasing portfolio from Macquarie Group's Banking and Financial Services division. This strategic acquisition aligns with Allied Credit's vision to become a high-performance financier in the Australian auto finance industry. - read more
NAB Predicts Consecutive RBA Rate Hikes: What Borrowers Should Know
NAB Predicts Consecutive RBA Rate Hikes: What Borrowers Should Know
14 Mar 2026: Paige Estritori
National Australia Bank (NAB) economists have revised their interest rate forecasts, now expecting the Reserve Bank of Australia (RBA) to implement additional rate hikes in both March and May. This adjustment suggests a potential peak cash rate of 4.35%, reflecting concerns over robust economic growth, a tight labour market, and persistent inflationary pressures. - read more
ASX 200 Faces Decline: Navigating Market Volatility
ASX 200 Faces Decline: Navigating Market Volatility
14 Mar 2026: Paige Estritori
The Australian Securities Exchange (ASX) 200 experienced a significant decline, dropping 1.42% to 9,069 points. This downturn is attributed to a combination of investor profit-taking, escalating Middle East conflicts, and a hawkish stance from the Reserve Bank of Australia (RBA). - read more
AFCA Grants Indefinite Extension for Superannuation Complaints
AFCA Grants Indefinite Extension for Superannuation Complaints
06 Mar 2026: Paige Estritori
The Australian Financial Complaints Authority (AFCA) has announced an indefinite extension to the deadline for lodging complaints related to collapsed superannuation funds. This decision aims to provide additional time for affected individuals to seek redress, acknowledging that many victims have yet to come forward. - read more
RBA Signals Possible Interest Rate Increase Amid Oil Price Surge
RBA Signals Possible Interest Rate Increase Amid Oil Price Surge
06 Mar 2026: Paige Estritori
The Reserve Bank of Australia (RBA) is contemplating a potential increase in interest rates, prompted by a significant rise in oil prices and the associated inflationary pressures. Governor Michele Bullock has indicated that the possibility of a rate hike is 'live' for the upcoming meeting, as the central bank assesses the economic impact of recent geopolitical events. - read more
Australia's Economy Expands by 2.6% in December Quarter
Australia's Economy Expands by 2.6% in December Quarter
06 Mar 2026: Paige Estritori
Australia's economy has experienced a notable expansion, with Gross Domestic Product (GDP) growing by 2.6% in the December quarter. This marks the fastest annual growth rate in nearly three years, driven primarily by increased government and household spending. - read more
RBA's October 2025 Review Highlights Financial System Resilience
RBA's October 2025 Review Highlights Financial System Resilience
26 Feb 2026: Paige Estritori
The Reserve Bank of Australia (RBA) has released its October 2025 Financial Stability Review, providing a comprehensive assessment of the nation's financial health. The report highlights that Australia's financial system remains well-positioned to navigate a period of elevated global uncertainty. - read more
AFIA Launches New Code to Elevate Non-Bank Lending Standards
AFIA Launches New Code to Elevate Non-Bank Lending Standards
26 Feb 2026: Paige Estritori
The Australian Finance Industry Association (AFIA) has unveiled its Finance Industry Code of Practice, marking a significant advancement in the non-bank lending and specialist banking sectors. This pioneering initiative aims to establish a new standard for integrity, transparency, and fairness within the industry. - read more


Finance Articles

Quick and Easy Tips to Boost Your Loan Approval Odds Without Affecting Credit
Quick and Easy Tips to Boost Your Loan Approval Odds Without Affecting Credit
Loan approval can often be a crucial milestone in achieving your financial goals. Whether you're looking to buy a home, pay for education, or consolidate debt, securing a loan can provide the financial boost you need to move forward. - read more
Steps to Take Immediately During a Financial Crisis: A Credit-Friendly Approach
Steps to Take Immediately During a Financial Crisis: A Credit-Friendly Approach
A financial crisis can come in many forms, such as a job loss, unexpected medical bills, or an economic downturn. These events can drastically alter your financial stability and may lead to financial distress. - read more
Top 5 Mistakes That Damage Your Credit Score and How to Avoid Them
Top 5 Mistakes That Damage Your Credit Score and How to Avoid Them
Maintaining a healthy credit score is crucial for anyone looking to secure their financial future. A good credit score can open doors to better loan rates, more favourable credit card terms, and even housing opportunities. It's something that impacts many major financial decisions you make in life. Without a solid score, you might end up paying more in interest and find it harder to get approval for the things you really need. - read more
Savvy Spending: Innovative Budgeting Tips for Smooth Loan Repayments
Savvy Spending: Innovative Budgeting Tips for Smooth Loan Repayments
Managing personal finances judiciously becomes paramount when dealing with loans and their repayments. A potential obstacle many encounter is preserving or enhancing their credit score while simultaneously undertaking the necessary financial commitments of loan repayments. Understanding how to navigate this terrain is vital to financial health. - read more
Navigating Financial Uncertainty: Tips for Managing Money Worries
Navigating Financial Uncertainty: Tips for Managing Money Worries
Financial stress is a common issue that affects a large portion of individuals, often due to unexpected expenses, unemployment, or a high cost of living. It can lead to both mental and emotional strain, influencing one's quality of life and decision-making abilities. Credit scores, a critical measurement of financial health, are used by lenders to evaluate the risk of lending money. - read more
Understanding Soft Inquiries: How to Check Loan Options Without Affecting Your Credit Score
Understanding Soft Inquiries: How to Check Loan Options Without Affecting Your Credit Score
Soft inquiries are a type of credit check that does not impact your credit score. These checks occur when you or a company reviews your credit report as part of a background check, pre-approval process, or other non-lending purpose. - read more
Loan Hunting with Confidence: How to Check Options Without Credit Damage
Loan Hunting with Confidence: How to Check Options Without Credit Damage
Embarking on the journey to secure a loan can feel like navigating a minefield with your credit score as the prize. It's no secret that your credit score is your financial fingerprint, impacting not just your loan prospects but also the terms you're offered. However, the act of loan hunting itself, if not done carefully, can take a toll on this crucial number. - read more
Understanding Your Credit Footprint: Borrowing Strategies to Keep Your Score Intact
Understanding Your Credit Footprint: Borrowing Strategies to Keep Your Score Intact
Understanding the mechanics behind credit scores is pivotal for anyone navigating the intricate world of finance. A strong credit score does not only unlock the gates to a plethora of borrowing options but also secures favorable interest rates, which can save you a substantial amount of money over time. It acts as a financial passport, one that enables you to achieve milestones such as purchasing a home or car with ease. - read more
What to Do if You've Been Denied a Loan Due to Your Credit Score
What to Do if You've Been Denied a Loan Due to Your Credit Score
Your credit score is a critical number that plays a significant role in your financial life. It represents your creditworthiness, or in simpler terms, how reliable you are in repaying borrowed money. - read more
The Importance of an Emergency Fund: A Guide for Families
The Importance of an Emergency Fund: A Guide for Families
Let's dive into the essential topic of emergency funds. An emergency fund is a stash of money set aside to cover the financial surprises life throws your way. These unexpected events can include sudden unplanned repairs, medical emergencies, or job loss. - read more


Need Help Finding a Loan?
Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check!
Loan Amount:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.

All finance quotes are provided free and without obligation. We respect your privacy.

Knowledgebase
Debt Consolidation:
The process of combining multiple debts into a single loan with a lower interest rate or more favorable terms.


Quick Links: | No Credit Check Loans | Personal Loans No Credit Check | Bad Credit Loans | Business Loans No Credit Check | Fast Cash Loans Australia | Unsecured Loans | Guaranteed Approval Loans | Short Term Loans | Emergency Loans | Same Day Loans