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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

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Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.

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Finance Articles

What to Do if You've Been Denied a Loan Due to Your Credit Score
What to Do if You've Been Denied a Loan Due to Your Credit Score
Your credit score is a critical number that plays a significant role in your financial life. It represents your creditworthiness, or in simpler terms, how reliable you are in repaying borrowed money. - read more
Understanding Your Credit File: How to Seek Loans without Negative Impacts
Understanding Your Credit File: How to Seek Loans without Negative Impacts
Understanding financial health is paramount when venturing into the realm of loan acquisition. It's the backbone that supports not just your immediate monetary requirements but ensures longevity in your fiscal stability. At the heart of this understanding lies a critical aspect: the credit score. It's a numerical representation of your financial trustworthiness, influenced by past fiscal decisions and behaviors. - read more
Savvy Spending: Innovative Budgeting Tips for Smooth Loan Repayments
Savvy Spending: Innovative Budgeting Tips for Smooth Loan Repayments
Managing personal finances judiciously becomes paramount when dealing with loans and their repayments. A potential obstacle many encounter is preserving or enhancing their credit score while simultaneously undertaking the necessary financial commitments of loan repayments. Understanding how to navigate this terrain is vital to financial health. - read more
How to Create a Budget that Keeps Your Debt in Check
How to Create a Budget that Keeps Your Debt in Check
Managing debt is a cornerstone of financial wellness. Whether it's credit card debt, student loans, or a mortgage, keeping debt in check helps you maintain a healthy financial state. High levels of debt can lead to financial stress, impacting your overall well-being and limiting your ability to save for future goals. - read more
The Importance of an Emergency Fund: A Guide for Families
The Importance of an Emergency Fund: A Guide for Families
Let's dive into the essential topic of emergency funds. An emergency fund is a stash of money set aside to cover the financial surprises life throws your way. These unexpected events can include sudden unplanned repairs, medical emergencies, or job loss. - read more
Maximize Your Loan Options without a Credit Footprint: Strategies to Know
Maximize Your Loan Options without a Credit Footprint: Strategies to Know
As we navigate the complexities of today's economy, the significance of credit can scarcely be overstated. Whether we're considering a home mortgage, a new car, or managing our personal finances, our credit health often dictates the terms and accessibility of financial support. A robust credit score can open doors to favorable loan terms and rates, while a poor score can narrow our options and cost us more in the long run. - read more
Budgeting Basics to Keep Your Credit Score Healthy While Seeking a Loan
Budgeting Basics to Keep Your Credit Score Healthy While Seeking a Loan
Understanding the nuances of financial health is a crucial component in the journey of loan acquisition. It is the bedrock on which potential borrowers build their case for credibility and reliability. Among the myriad of factors influencing your fiscal stability, credit scores stand out as a beacon indicating your creditworthiness to lenders. A robust credit score simplifies the path to securing loans, garnering favorable interest rates, and negotiating better terms. - read more
Loan Hunting with Confidence: How to Check Options Without Credit Damage
Loan Hunting with Confidence: How to Check Options Without Credit Damage
Embarking on the journey to secure a loan can feel like navigating a minefield with your credit score as the prize. It's no secret that your credit score is your financial fingerprint, impacting not just your loan prospects but also the terms you're offered. However, the act of loan hunting itself, if not done carefully, can take a toll on this crucial number. - read more
How to Use Loan Comparison Tools Effectively - A Guide for the Credit-Conscious
How to Use Loan Comparison Tools Effectively - A Guide for the Credit-Conscious
When it comes to securing a loan, the terms you agree to can have a lasting impact on your financial wellness. It's crucial to strike a balance between finding a loan that fits your needs and maintaining a healthy credit score. This delicate equilibrium is where loan comparison tools come into play, serving as navigational aids in the vast sea of credit options. - read more
Top 5 Mistakes That Damage Your Credit Score and How to Avoid Them
Top 5 Mistakes That Damage Your Credit Score and How to Avoid Them
Maintaining a healthy credit score is crucial for anyone looking to secure their financial future. A good credit score can open doors to better loan rates, more favourable credit card terms, and even housing opportunities. It's something that impacts many major financial decisions you make in life. Without a solid score, you might end up paying more in interest and find it harder to get approval for the things you really need. - read more

Finance News

RBA's October 2025 Review Highlights Financial System Resilience
RBA's October 2025 Review Highlights Financial System Resilience
26 Feb 2026: Paige Estritori
The Reserve Bank of Australia (RBA) has released its October 2025 Financial Stability Review, providing a comprehensive assessment of the nation's financial health. The report highlights that Australia's financial system remains well-positioned to navigate a period of elevated global uncertainty. - read more
AFIA Launches New Code to Elevate Non-Bank Lending Standards
AFIA Launches New Code to Elevate Non-Bank Lending Standards
26 Feb 2026: Paige Estritori
The Australian Finance Industry Association (AFIA) has unveiled its Finance Industry Code of Practice, marking a significant advancement in the non-bank lending and specialist banking sectors. This pioneering initiative aims to establish a new standard for integrity, transparency, and fairness within the industry. - read more
Investor Lending Surges to Record Highs in Australian Housing Market
Investor Lending Surges to Record Highs in Australian Housing Market
26 Feb 2026: Paige Estritori
Recent data reveals a significant resurgence in property investor activity within Australia's mortgage market. In the three months leading up to September 2025, investors accounted for two in every five home loans, marking the highest proportion in recent history. - read more
RBA Affirms Strength of Australia's Financial System in Latest Review
RBA Affirms Strength of Australia's Financial System in Latest Review
18 Feb 2026: Paige Estritori
The Reserve Bank of Australia (RBA) has released its October 2025 Financial Stability Review, providing a comprehensive assessment of the nation's financial health. The report underscores the resilience of Australia's financial system, even amidst elevated global uncertainties. - read more
Major Australian Lenders Tighten Policies on Trust and Company Lending
Major Australian Lenders Tighten Policies on Trust and Company Lending
10 Feb 2026: Paige Estritori
In a significant shift within Australia's financial sector, major lenders Macquarie Bank and the Commonwealth Bank of Australia (CBA) have recently implemented stricter policies regarding lending to trusts and companies. These changes reflect a broader trend towards more cautious lending practices in response to regulatory concerns and market dynamics. - read more
RBA Reports Significant Surge in Business and Home Lending
RBA Reports Significant Surge in Business and Home Lending
10 Feb 2026: Paige Estritori
Recent data from the Reserve Bank of Australia (RBA) indicates a notable acceleration in both business and home lending, challenging earlier predictions of a potential slowdown. As of December 2024, business credit growth reached 8.9%, marking the highest rate since May 2023. Similarly, investor housing credit surged to 5.1%, achieving its highest rate since December 2022. - read more
Coalition's Plan to Ease Home Loan Rules Sparks Debate
Coalition's Plan to Ease Home Loan Rules Sparks Debate
25 Jan 2026: Paige Estritori
The Coalition has announced a proposal to relax existing home lending regulations, aiming to enhance accessibility for first-time home buyers. This initiative focuses on adjusting the Australian Prudential Regulation Authority's (APRA) serviceability buffer, currently set at 3% above the loan interest rate, which has been identified as a barrier for many prospective borrowers. - read more
APRA's New Cap on High DTI Home Loans Explained
APRA's New Cap on High DTI Home Loans Explained
25 Jan 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at mitigating risks in the housing market. Effective February 2026, APRA will impose a cap on high debt-to-income (DTI) home loans, limiting such loans to 20% of new home lending portfolios. This measure is designed to address concerns over escalating property prices and the potential for financial instability. - read more
ASIC's Findings on Private Lending: What Investors Need to Know
ASIC's Findings on Private Lending: What Investors Need to Know
25 Jan 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has intensified its scrutiny of the private lending sector, following a period of rapid growth and increasing investor interest. This move comes in response to concerns about transparency, risk management, and the potential impact on the broader financial system. - read more
APRA Implements Cap on High Debt-to-Income Home Loans
APRA Implements Cap on High Debt-to-Income Home Loans
09 Jan 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has announced a significant policy change to address emerging risks in the housing market. Effective February 2026, APRA will impose a cap on high debt-to-income (DTI) home loans, limiting such loans to 20% of new home lending portfolios. This proactive measure aims to curb potential financial instability arising from escalating property prices and increased credit growth. - read more

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