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Contact Details

Mailing Address:
PO Box 1183
Palm Beach, Queensland, Australia 4221

Office Location:
43 Larch Street
Tallebudgera, Queensland, Australia 4228

Complaints Handling

If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.

If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:

For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):

Privacy and Information Handling

Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.

Licensing and Regulatory Information

This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.

Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).

For more information about licensing and regulatory matters, please visit the ASIC website.


Finance Articles

Understanding Soft Credit Checks: Safeguard Your Score During Loan Comparison
Understanding Soft Credit Checks: Safeguard Your Score During Loan Comparison
When embarking on the journey to secure financing, particularly for significant purchases such as a car, your credit score takes center stage in the eyes of lenders. A credit score is a numerical representation of your creditworthiness, derived from your financial history and behaviors. It wields substantial influence on your ability to acquire loans with favorable terms. - read more
How Your Credit Score Affects Loan Approval and Interest Rates
How Your Credit Score Affects Loan Approval and Interest Rates
Your credit score is a crucial part of your financial health. Essentially, it’s a numerical representation of your creditworthiness, calculated based on your credit history. In Australia, credit scores range from 0 to 1200, with a higher score indicating better creditworthiness. - read more
Quick and Easy Tips to Boost Your Loan Approval Odds Without Affecting Credit
Quick and Easy Tips to Boost Your Loan Approval Odds Without Affecting Credit
Loan approval can often be a crucial milestone in achieving your financial goals. Whether you're looking to buy a home, pay for education, or consolidate debt, securing a loan can provide the financial boost you need to move forward. - read more
Top 5 Mistakes That Damage Your Credit Score and How to Avoid Them
Top 5 Mistakes That Damage Your Credit Score and How to Avoid Them
Maintaining a healthy credit score is crucial for anyone looking to secure their financial future. A good credit score can open doors to better loan rates, more favourable credit card terms, and even housing opportunities. It's something that impacts many major financial decisions you make in life. Without a solid score, you might end up paying more in interest and find it harder to get approval for the things you really need. - read more
How to Use Loan Comparison Tools Effectively - A Guide for the Credit-Conscious
How to Use Loan Comparison Tools Effectively - A Guide for the Credit-Conscious
When it comes to securing a loan, the terms you agree to can have a lasting impact on your financial wellness. It's crucial to strike a balance between finding a loan that fits your needs and maintaining a healthy credit score. This delicate equilibrium is where loan comparison tools come into play, serving as navigational aids in the vast sea of credit options. - read more
Understanding Soft Inquiries: How to Check Loan Options Without Affecting Your Credit Score
Understanding Soft Inquiries: How to Check Loan Options Without Affecting Your Credit Score
Soft inquiries are a type of credit check that does not impact your credit score. These checks occur when you or a company reviews your credit report as part of a background check, pre-approval process, or other non-lending purpose. - read more
The Importance of an Emergency Fund: A Guide for Families
The Importance of an Emergency Fund: A Guide for Families
Let's dive into the essential topic of emergency funds. An emergency fund is a stash of money set aside to cover the financial surprises life throws your way. These unexpected events can include sudden unplanned repairs, medical emergencies, or job loss. - read more
Understanding Your Credit Footprint: Borrowing Strategies to Keep Your Score Intact
Understanding Your Credit Footprint: Borrowing Strategies to Keep Your Score Intact
Understanding the mechanics behind credit scores is pivotal for anyone navigating the intricate world of finance. A strong credit score does not only unlock the gates to a plethora of borrowing options but also secures favorable interest rates, which can save you a substantial amount of money over time. It acts as a financial passport, one that enables you to achieve milestones such as purchasing a home or car with ease. - read more
What to Do if You've Been Denied a Loan Due to Your Credit Score
What to Do if You've Been Denied a Loan Due to Your Credit Score
Your credit score is a critical number that plays a significant role in your financial life. It represents your creditworthiness, or in simpler terms, how reliable you are in repaying borrowed money. - read more
Budgeting Basics to Keep Your Credit Score Healthy While Seeking a Loan
Budgeting Basics to Keep Your Credit Score Healthy While Seeking a Loan
Understanding the nuances of financial health is a crucial component in the journey of loan acquisition. It is the bedrock on which potential borrowers build their case for credibility and reliability. Among the myriad of factors influencing your fiscal stability, credit scores stand out as a beacon indicating your creditworthiness to lenders. A robust credit score simplifies the path to securing loans, garnering favorable interest rates, and negotiating better terms. - read more

Finance News

Cigno Australia Penalised $7 Million for Unlawful Payday Lending Practices
Cigno Australia Penalised $7 Million for Unlawful Payday Lending Practices
17 May 2026: Paige Estritori
In a significant enforcement action, the Federal Court has imposed a $7 million penalty on Cigno Australia and BSF Solutions for operating an illegal payday lending scheme that contravened Australian credit laws. Each company has been fined $3 million, while their respective directors, Mark Swanepoel and Brenton Harrison, have been ordered to pay $500,000 each. - read more
APRA Implements Debt-to-Income Limits to Mitigate Housing Market Risks
APRA Implements Debt-to-Income Limits to Mitigate Housing Market Risks
17 May 2026: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has announced the activation of debt-to-income (DTI) limits as a macroprudential policy tool, effective from 1 February 2026. This measure aims to preemptively address potential vulnerabilities in the housing market by constraining high-risk lending practices. - read more
Non-Bank Lenders Intensify Court Actions as SME Lending Dynamics Shift
Non-Bank Lenders Intensify Court Actions as SME Lending Dynamics Shift
17 May 2026: Paige Estritori
Recent data indicates a significant increase in court-enforced insolvencies initiated by non-bank lenders, highlighting a shift in the small and medium-sized enterprise (SME) lending landscape. As major banks retreat from SME lending, non-bank lenders have stepped in to fill the void, leading to a rise in legal actions to recover funds from defaulting borrowers. - read more
ASIC's Interim Stop Order on City Finance Lending's SACC Product
ASIC's Interim Stop Order on City Finance Lending's SACC Product
09 May 2026: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has taken regulatory action against City Finance Lending Pty Ltd by issuing an interim stop order on its small amount credit contract (SACC) product. This decision stems from concerns over deficiencies in the company's target market determination (TMD). - read more
Rising Non-Bank Lending: Regulatory Bodies Intensify Oversight
Rising Non-Bank Lending: Regulatory Bodies Intensify Oversight
09 May 2026: Paige Estritori
The Australian financial landscape is witnessing a notable shift as non-bank lenders expand their market share, prompting increased scrutiny from regulatory bodies such as the Australian Securities and Investments Commission (ASIC) and the Reserve Bank of Australia (RBA). This growth raises concerns about potential risks to financial stability due to the sector's less stringent regulatory framework compared to traditional banks. - read more
No Credit Check Loans in Australia: What You Need to Know
No Credit Check Loans in Australia: What You Need to Know
01 May 2026: Paige Estritori
For many Australians facing financial challenges, the concept of 'no credit check' loans appears as a beacon of hope. These loans promise quick access to funds without the scrutiny of one's credit history. However, it's crucial to understand the realities surrounding such financial products, their legality, and the alternatives available. - read more
Pledg's Asset-Based Loans: Fast Funding Without Credit Checks
Pledg's Asset-Based Loans: Fast Funding Without Credit Checks
01 May 2026: Paige Estritori
In the evolving landscape of financial services, Pledg has emerged as a notable player, offering asset-based loans that bypass traditional credit checks. This innovative approach caters to Australians seeking swift and discreet financial assistance without the hurdles of conventional lending processes. - read more
Cash Direct's Approach to No Upfront Credit Check Loans
Cash Direct's Approach to No Upfront Credit Check Loans
01 May 2026: Paige Estritori
For Australians in need of immediate financial assistance, Cash Direct offers a compelling solution with its no upfront credit check loans. This service is tailored for individuals seeking quick access to funds without the initial scrutiny of their credit history. - read more
Reserve Bank of Australia Lifts Cash Rate to 4.10% in Response to Inflation
Reserve Bank of Australia Lifts Cash Rate to 4.10% in Response to Inflation
07 Apr 2026: Paige Estritori
The Reserve Bank of Australia (RBA) has raised the official cash rate by 25 basis points to 4.10%, marking the second consecutive increase in its current monetary policy cycle. This decision aims to address persistent inflationary pressures and maintain economic stability. - read more
Anticipated 20% Increase in Australian Grocery Prices Due to Rising Fuel Costs
Anticipated 20% Increase in Australian Grocery Prices Due to Rising Fuel Costs
07 Apr 2026: Paige Estritori
Australian consumers are bracing for a significant rise in grocery prices, with forecasts indicating an increase of up to 20% in the coming weeks. This surge is primarily attributed to escalating fuel costs and ongoing supply chain disruptions. - read more

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Knowledgebase
Return on Investment (ROI):
A measure used to evaluate the efficiency of an investment or compare the efficiency of several different investments.


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