No Credit Check :: News
SHARE

Share this news item!

Banks Set for Major Refunds to Assist Struggling Customers

Banks Set for Major Refunds to Assist Struggling Customers

Banks Set for Major Refunds to Assist Struggling Customers?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

In a groundbreaking move, four prominent Australian banks are poised to return nearly $30 million to their low-income customers.
This significant refund follows an in-depth review by the Australian Securities and Investments Commission (ASIC).

This latest financial shake-up highlights how ANZ, Commonwealth Bank, Westpac, and Bendigo and Adelaide Bank have been charging excessive fees on accounts held by financially vulnerable customers. The ASIC findings revealed that these charges impacted around two million low-income Australians who were already struggling to make ends meet.

This revelation from ASIC puts a spotlight on the practices of major financial institutions and their handling of customer fees. Rather than offering support, these banks have been systematically profiting off those who can least afford it.

Jane Smith, head of customer relations at Consumer Advocacy Group, remarked on the critical nature of the refunds. "This reimbursement is not just monetary; it's about restoring trust. Customers deserve fairness from their banks, which includes not taking advantage of their financial status."

Importantly, this review by ASIC prompts a broader conversation about banking practices and financial equity. Are banks committed to adapting their policies to better serve low-income customers in the future, or is this a one-time restitution?

There are some steps that customers can take following this review to ensure they are not being unduly charged by their banks:

  • Review Account Statements: Regularly examine your bank statements for unexpected or hidden fees.
  • Inquire About Low-Fee Accounts: Ask your bank if they offer accounts with lower fees tailored to your financial situation.
  • Financial Counseling: Seek professional advice for managing and minimizing banking costs from reputable financial counselors.

For regulatory bodies like ASIC, this incident reinforces the importance of their oversight in ensuring fair banking practices. It also sends a clear message to banks that customer welfare should always be their top priority.

As these banks proceed with issuing the refunds, it remains to be seen how they will rectify these practices moving forward. The need for more stringent regulations and scrutiny is evident, and it's essential for both customers and watchdogs to maintain vigilance.

This article echoes insights from an original piece published by The West Australian, featuring the in-depth findings of Cheyanne Enciso.

Published:Monday, 15th Jul 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

RBA's October 2025 Review Highlights Australia's Financial Resilience
RBA's October 2025 Review Highlights Australia's Financial Resilience
01 Jan 2026: Paige Estritori
The Reserve Bank of Australia (RBA) has released its October 2025 Financial Stability Review, providing a comprehensive assessment of the nation's financial health. The report underscores the resilience of Australia's financial system, even amidst elevated global uncertainties. Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check! - read more
Australian Lenders Tighten Policies on Trust and Company Lending
Australian Lenders Tighten Policies on Trust and Company Lending
01 Jan 2026: Paige Estritori
In a significant shift within Australia's financial sector, major lenders Macquarie Bank and the Commonwealth Bank of Australia (CBA) have recently implemented stricter policies regarding lending to trusts and companies. These changes reflect a broader trend towards more cautious lending practices in response to regulatory concerns and market dynamics. Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check! - read more
RBA Advises Caution in Lending Amid Improved Borrower Finances
RBA Advises Caution in Lending Amid Improved Borrower Finances
01 Jan 2026: Paige Estritori
The Reserve Bank of Australia (RBA) has highlighted the need for continued caution in lending practices, even as data indicates an improvement in borrowers' financial health. This advisory comes in the context of a dynamic economic environment where both opportunities and risks coexist. - read more
APRA's New Cap on High Debt-to-Income Home Loans Explained
APRA's New Cap on High Debt-to-Income Home Loans Explained
24 Dec 2025: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at mitigating risks in the housing market. Effective February 2026, APRA will impose a cap on high debt-to-income (DTI) home loans, limiting such loans to 20% of new home lending portfolios. This measure is designed to address concerns over escalating property prices and the potential for financial instability. - read more
ASIC's Findings on Private Lending: What Investors Need to Know
ASIC's Findings on Private Lending: What Investors Need to Know
24 Dec 2025: Paige Estritori
The Australian Securities and Investments Commission (ASIC) has raised significant concerns regarding the private lending sector, emphasising the need for enhanced transparency and adherence to best practices. This scrutiny comes in response to the sector's rapid growth and its increasing role in the financial market. Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check! - read more
The Rise of Non-Bank Lenders: Flexible Options for Australian Borrowers
The Rise of Non-Bank Lenders: Flexible Options for Australian Borrowers
24 Dec 2025: Paige Estritori
In the evolving landscape of Australia's financial sector, non-bank lenders are experiencing a surge in popularity among borrowers seeking more flexible loan terms. This trend is particularly notable among individuals who may not meet the stringent criteria set by traditional banks. Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check! - read more
APRA Implements Cap on High Debt-to-Income Home Loans
APRA Implements Cap on High Debt-to-Income Home Loans
16 Dec 2025: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has announced a significant policy change to address emerging risks in the housing market. Effective February 2026, APRA will impose a cap on high debt-to-income (DTI) home loans, limiting such loans to 20% of new home lending portfolios. This proactive measure aims to curb potential financial instability arising from escalating property prices and increased credit growth. - read more
Australian Banks Tighten Policies on Trust and Company Lending
Australian Banks Tighten Policies on Trust and Company Lending
16 Dec 2025: Paige Estritori
In response to emerging regulatory concerns, two of Australia's major lenders, Macquarie Bank and the Commonwealth Bank of Australia (CBA), have introduced new restrictions on lending to trusts and companies. - read more
APRA Implements Cap on High DTI Home Loans to Address Housing Market Concerns
APRA Implements Cap on High DTI Home Loans to Address Housing Market Concerns
08 Dec 2025: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at mitigating risks in the housing market. Effective February 2026, APRA will impose a cap on high debt-to-income (DTI) home loans, limiting such loans to 20% of new home lending portfolios. This measure is designed to address concerns over escalating property prices and the potential for financial instability. - read more
Commonwealth Bank Raises Alarm Over Surging Home Loan Demand
Commonwealth Bank Raises Alarm Over Surging Home Loan Demand
08 Dec 2025: Paige Estritori
The Commonwealth Bank of Australia (CBA), the nation's largest lender, has voiced concerns over the current surge in home loan demand, suggesting it may be contributing to escalating property prices and potential financial instability. CEO Matt Comyn emphasized that while the bank benefits from increased housing credit, a more moderate growth rate would better support long-term financial stability and housing market accessibility. - read more


Finance Articles

Effective Debt Management Tips for Young Adults
Effective Debt Management Tips for Young Adults
Managing debt effectively is crucial for young adults, especially as they start building their financial independence. Understanding how to manage debt properly can help you avoid financial pitfalls and set you up for a stable future. - read more
Savvy Spending: Innovative Budgeting Tips for Smooth Loan Repayments
Savvy Spending: Innovative Budgeting Tips for Smooth Loan Repayments
Managing personal finances judiciously becomes paramount when dealing with loans and their repayments. A potential obstacle many encounter is preserving or enhancing their credit score while simultaneously undertaking the necessary financial commitments of loan repayments. Understanding how to navigate this terrain is vital to financial health. - read more
Understanding Your Credit Footprint: Borrowing Strategies to Keep Your Score Intact
Understanding Your Credit Footprint: Borrowing Strategies to Keep Your Score Intact
Understanding the mechanics behind credit scores is pivotal for anyone navigating the intricate world of finance. A strong credit score does not only unlock the gates to a plethora of borrowing options but also secures favorable interest rates, which can save you a substantial amount of money over time. It acts as a financial passport, one that enables you to achieve milestones such as purchasing a home or car with ease. - read more
What to Do if You've Been Denied a Loan Due to Your Credit Score
What to Do if You've Been Denied a Loan Due to Your Credit Score
Your credit score is a critical number that plays a significant role in your financial life. It represents your creditworthiness, or in simpler terms, how reliable you are in repaying borrowed money. - read more
Steps to Take Immediately During a Financial Crisis: A Credit-Friendly Approach
Steps to Take Immediately During a Financial Crisis: A Credit-Friendly Approach
A financial crisis can come in many forms, such as a job loss, unexpected medical bills, or an economic downturn. These events can drastically alter your financial stability and may lead to financial distress. - read more
Understanding Soft Credit Checks: Safeguard Your Score During Loan Comparison
Understanding Soft Credit Checks: Safeguard Your Score During Loan Comparison
When embarking on the journey to secure financing, particularly for significant purchases such as a car, your credit score takes center stage in the eyes of lenders. A credit score is a numerical representation of your creditworthiness, derived from your financial history and behaviors. It wields substantial influence on your ability to acquire loans with favorable terms. - read more
Quick and Easy Tips to Boost Your Loan Approval Odds Without Affecting Credit
Quick and Easy Tips to Boost Your Loan Approval Odds Without Affecting Credit
Loan approval can often be a crucial milestone in achieving your financial goals. Whether you're looking to buy a home, pay for education, or consolidate debt, securing a loan can provide the financial boost you need to move forward. - read more
Top 5 Mistakes That Damage Your Credit Score and How to Avoid Them
Top 5 Mistakes That Damage Your Credit Score and How to Avoid Them
Maintaining a healthy credit score is crucial for anyone looking to secure their financial future. A good credit score can open doors to better loan rates, more favourable credit card terms, and even housing opportunities. It's something that impacts many major financial decisions you make in life. Without a solid score, you might end up paying more in interest and find it harder to get approval for the things you really need. - read more
How to Create a Budget that Keeps Your Debt in Check
How to Create a Budget that Keeps Your Debt in Check
Managing debt is a cornerstone of financial wellness. Whether it's credit card debt, student loans, or a mortgage, keeping debt in check helps you maintain a healthy financial state. High levels of debt can lead to financial stress, impacting your overall well-being and limiting your ability to save for future goals. - read more
How to Use Credit Cards Wisely to Enhance Your Credit Score
How to Use Credit Cards Wisely to Enhance Your Credit Score
Your credit score is more than just a number; it's a reflection of your financial health. Essentially, it’s a numerical expression that represents your creditworthiness. Lenders use this score to assess the level of risk involved in lending you money. - read more


Need Help Finding a Loan?
Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check!
Loan Amount:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.

All finance quotes are provided free and without obligation. We respect your privacy.

Knowledgebase
Balloon Payment:
A large payment due at the end of a balloon loan, usually after a series of smaller payments.


Quick Links: | No Credit Check Loans | Personal Loans No Credit Check | Bad Credit Loans | Business Loans No Credit Check | Fast Cash Loans Australia | Unsecured Loans | Guaranteed Approval Loans | Short Term Loans | Emergency Loans | Same Day Loans