No Credit Check :: News
SHARE

Share this news item!

Banks Set for Major Refunds to Assist Struggling Customers

Banks Set for Major Refunds to Assist Struggling Customers

Banks Set for Major Refunds to Assist Struggling Customers?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

In a groundbreaking move, four prominent Australian banks are poised to return nearly $30 million to their low-income customers.
This significant refund follows an in-depth review by the Australian Securities and Investments Commission (ASIC).

This latest financial shake-up highlights how ANZ, Commonwealth Bank, Westpac, and Bendigo and Adelaide Bank have been charging excessive fees on accounts held by financially vulnerable customers. The ASIC findings revealed that these charges impacted around two million low-income Australians who were already struggling to make ends meet.

This revelation from ASIC puts a spotlight on the practices of major financial institutions and their handling of customer fees. Rather than offering support, these banks have been systematically profiting off those who can least afford it.

Jane Smith, head of customer relations at Consumer Advocacy Group, remarked on the critical nature of the refunds. "This reimbursement is not just monetary; it's about restoring trust. Customers deserve fairness from their banks, which includes not taking advantage of their financial status."

Importantly, this review by ASIC prompts a broader conversation about banking practices and financial equity. Are banks committed to adapting their policies to better serve low-income customers in the future, or is this a one-time restitution?

There are some steps that customers can take following this review to ensure they are not being unduly charged by their banks:

  • Review Account Statements: Regularly examine your bank statements for unexpected or hidden fees.
  • Inquire About Low-Fee Accounts: Ask your bank if they offer accounts with lower fees tailored to your financial situation.
  • Financial Counseling: Seek professional advice for managing and minimizing banking costs from reputable financial counselors.

For regulatory bodies like ASIC, this incident reinforces the importance of their oversight in ensuring fair banking practices. It also sends a clear message to banks that customer welfare should always be their top priority.

As these banks proceed with issuing the refunds, it remains to be seen how they will rectify these practices moving forward. The need for more stringent regulations and scrutiny is evident, and it's essential for both customers and watchdogs to maintain vigilance.

This article echoes insights from an original piece published by The West Australian, featuring the in-depth findings of Cheyanne Enciso.

Published:Monday, 15th Jul 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Finance News

APRA Implements Cap on High DTI Home Loans to Address Housing Market Concerns
APRA Implements Cap on High DTI Home Loans to Address Housing Market Concerns
08 Dec 2025: Paige Estritori
The Australian Prudential Regulation Authority (APRA) has announced a significant policy change aimed at mitigating risks in the housing market. Effective February 2026, APRA will impose a cap on high debt-to-income (DTI) home loans, limiting such loans to 20% of new home lending portfolios. This measure is designed to address concerns over escalating property prices and the potential for financial instability. - read more
Commonwealth Bank Raises Alarm Over Surging Home Loan Demand
Commonwealth Bank Raises Alarm Over Surging Home Loan Demand
08 Dec 2025: Paige Estritori
The Commonwealth Bank of Australia (CBA), the nation's largest lender, has voiced concerns over the current surge in home loan demand, suggesting it may be contributing to escalating property prices and potential financial instability. CEO Matt Comyn emphasized that while the bank benefits from increased housing credit, a more moderate growth rate would better support long-term financial stability and housing market accessibility. - read more
Major Australian Banks Reduce Dependence on Mortgage Brokers
Major Australian Banks Reduce Dependence on Mortgage Brokers
08 Dec 2025: Paige Estritori
Australia's 'Big Four' banks-Commonwealth Bank of Australia (CBA), National Australia Bank (NAB), Westpac, and ANZ-are strategically reducing their reliance on mortgage brokers in response to squeezed profit margins resulting from lower interest rates, rising operational costs, and intense market competition. Currently, mortgage brokers account for approximately 80% of new home loans in Australia, a significant increase from 50% six years ago. However, banks are now focusing on more profitable, in-house mortgage origination channels. - read more
Australian Housing Market Forecast: 7% Price Increase Expected in 2026
Australian Housing Market Forecast: 7% Price Increase Expected in 2026
30 Nov 2025: Paige Estritori
Recent analyses indicate that Australian home prices are set to rise by approximately 7% in 2026, an upward revision from earlier projections of 5.6%. This anticipated growth is primarily attributed to a constrained housing supply coupled with resilient demand, particularly in major urban centres such as Sydney, Melbourne, Brisbane, Adelaide, and Perth. - read more
Australian Stock Market Achieves 10% Growth in Financial Year 2025 Amid Global Challenges
Australian Stock Market Achieves 10% Growth in Financial Year 2025 Amid Global Challenges
30 Nov 2025: Paige Estritori
The Australian stock market has demonstrated remarkable resilience, with the S&P/ASX 200 index recording a 10.2% gain over the 2025 financial year. This performance comes despite a backdrop of global economic uncertainties, including geopolitical tensions and fluctuating commodity prices. - read more
Commonwealth Bank Raises Alarm Over Surging Home Loan Demand
Commonwealth Bank Raises Alarm Over Surging Home Loan Demand
22 Nov 2025: Paige Estritori
The Commonwealth Bank of Australia (CBA), the nation's largest lender, has expressed concerns about the current surge in home loan demand, suggesting it may be contributing to escalating property prices and potential financial instability. CEO Matt Comyn emphasized that while the bank benefits from increased housing credit, a more moderate growth rate would better support long-term financial stability and housing market accessibility. - read more
Westpac's RAMS Financial Group Penalized for Home Loan Misconduct
Westpac's RAMS Financial Group Penalized for Home Loan Misconduct
22 Nov 2025: Paige Estritori
RAMS Financial Group, a subsidiary of Westpac Banking Corporation, has been fined A$20 million by Australia's Federal Court for serious misconduct in its home loan practices between June 2019 and April 2023. The Australian Securities and Investments Commission (ASIC) initiated the lawsuit, citing issues such as the use of falsified payslips to approve loans, engagement with unlicensed mortgage referrers, and inadequate oversight mechanisms. - read more
Australia's Major Banks Reducing Dependence on Mortgage Brokers
Australia's Major Banks Reducing Dependence on Mortgage Brokers
22 Nov 2025: Paige Estritori
Australia's 'Big Four' banks-Commonwealth Bank of Australia (CBA), Westpac, National Australia Bank (NAB), and ANZ-are strategically reducing their reliance on mortgage brokers in response to squeezed profit margins resulting from lower interest rates, rising operational costs, and intense market competition. Currently, mortgage brokers account for approximately 80% of new home loans in Australia, a significant increase from 50% six years ago. However, banks are now focusing on more profitable, in-house mortgage origination channels. - read more
Japanese Banks Drive Growth in Australian Business Lending
Japanese Banks Drive Growth in Australian Business Lending
14 Nov 2025: Paige Estritori
In July 2025, Japanese banking giants Sumitomo Mitsui Banking Corporation (SMBC) and Mitsubishi UFJ Financial Group (MUFG) emerged as significant growth drivers in Australia's business lending sector. SMBC recorded a 4.66% increase in their business loan book, adding A$1.19 billion, while MUFG achieved a 3.63% expansion, contributing an additional A$0.62 billion. - read more
AFIA Unveils New Code to Elevate Non-Bank Lending Standards
AFIA Unveils New Code to Elevate Non-Bank Lending Standards
06 Nov 2025: Paige Estritori
The Australian Finance Industry Association (AFIA) has recently introduced its Finance Industry Code of Practice, marking a significant advancement in the non-bank lending and specialist banking sectors. This pioneering initiative aims to establish a new standard for integrity, transparency, and fairness within the industry. - read more


Finance Articles

Understanding Soft Inquiries: How to Check Loan Options Without Affecting Your Credit Score
Understanding Soft Inquiries: How to Check Loan Options Without Affecting Your Credit Score
Soft inquiries are a type of credit check that does not impact your credit score. These checks occur when you or a company reviews your credit report as part of a background check, pre-approval process, or other non-lending purpose. - read more
Understanding Soft Credit Checks: Safeguard Your Score During Loan Comparison
Understanding Soft Credit Checks: Safeguard Your Score During Loan Comparison
When embarking on the journey to secure financing, particularly for significant purchases such as a car, your credit score takes center stage in the eyes of lenders. A credit score is a numerical representation of your creditworthiness, derived from your financial history and behaviors. It wields substantial influence on your ability to acquire loans with favorable terms. - read more
What to Do if You've Been Denied a Loan Due to Your Credit Score
What to Do if You've Been Denied a Loan Due to Your Credit Score
Your credit score is a critical number that plays a significant role in your financial life. It represents your creditworthiness, or in simpler terms, how reliable you are in repaying borrowed money. - read more
Budgeting Basics to Keep Your Credit Score Healthy While Seeking a Loan
Budgeting Basics to Keep Your Credit Score Healthy While Seeking a Loan
Understanding the nuances of financial health is a crucial component in the journey of loan acquisition. It is the bedrock on which potential borrowers build their case for credibility and reliability. Among the myriad of factors influencing your fiscal stability, credit scores stand out as a beacon indicating your creditworthiness to lenders. A robust credit score simplifies the path to securing loans, garnering favorable interest rates, and negotiating better terms. - read more
How to Use Credit Cards Wisely to Enhance Your Credit Score
How to Use Credit Cards Wisely to Enhance Your Credit Score
Your credit score is more than just a number; it's a reflection of your financial health. Essentially, it’s a numerical expression that represents your creditworthiness. Lenders use this score to assess the level of risk involved in lending you money. - read more
Understanding Your Credit Footprint: Borrowing Strategies to Keep Your Score Intact
Understanding Your Credit Footprint: Borrowing Strategies to Keep Your Score Intact
Understanding the mechanics behind credit scores is pivotal for anyone navigating the intricate world of finance. A strong credit score does not only unlock the gates to a plethora of borrowing options but also secures favorable interest rates, which can save you a substantial amount of money over time. It acts as a financial passport, one that enables you to achieve milestones such as purchasing a home or car with ease. - read more
Understanding No-Credit-Check Loans: A Lifeline for Managing Financial Stress Wisely
Understanding No-Credit-Check Loans: A Lifeline for Managing Financial Stress Wisely
Financial stress can feel like an unstoppable force, a cycle of worry that impacts not only our peace of mind but also our fiscal health. It represents the anxiety and pressure associated with the inability to meet financial obligations, be it due to unforeseen expenses, unemployment, or a plethora of other reasons. - read more
Effective Debt Management Tips for Young Adults
Effective Debt Management Tips for Young Adults
Managing debt effectively is crucial for young adults, especially as they start building their financial independence. Understanding how to manage debt properly can help you avoid financial pitfalls and set you up for a stable future. - read more
Choosing the Right Loan for Your Personal Needs in Australia
Choosing the Right Loan for Your Personal Needs in Australia
Choosing the right loan can be a pivotal decision in your personal financial journey. In Australia, where a diverse range of loan options is available, selecting the loan that aligns perfectly with your needs is more crucial than ever. A judicious choice can help you fulfill your dreams—be it buying a new home, investing in education, or consolidating debt—while ensuring that the repayments remain manageable and do not lead to financial strain. - read more
Steps to Take Immediately During a Financial Crisis: A Credit-Friendly Approach
Steps to Take Immediately During a Financial Crisis: A Credit-Friendly Approach
A financial crisis can come in many forms, such as a job loss, unexpected medical bills, or an economic downturn. These events can drastically alter your financial stability and may lead to financial distress. - read more


Need Help Finding a Loan?
Find out now if you qualify and compare rates, offers and options from multiple lenders - without a credit check!
Loan Amount:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.

All finance quotes are provided free and without obligation. We respect your privacy.

Knowledgebase
Bridging Finance:
A short-term loan that covers a financial shortfall during time between the purchase of a new property and the sale of an old property.


Quick Links: | No Credit Check Loans | Personal Loans No Credit Check | Bad Credit Loans | Business Loans No Credit Check | Fast Cash Loans Australia | Unsecured Loans | Guaranteed Approval Loans | Short Term Loans | Emergency Loans | Same Day Loans